Booking

European Catering Pty Ltd accepts a booking of a function when you have completed our booking confirmation form and approved the abbreviated terms and conditions.

Final Numbers and Menus

To ensure maximum value and efficiency for you, European Catering Pty Ltd requires confirmation of final numbers 3-4 days prior to your function date. Menus are required 10-14 days prior to your event.

Payment Terms

Due to the fact that many costs are incurred prior to your function date on your behalf, European Catering Pty Ltd requires a minimum of 25% deposit to be paid with approval of the quotation. A further 50% payment is required 7 days prior to your function date and the remaining balance will be invoiced after the event, payable within 7 days. Surcharges apply to credit card payments (1.5% for Visa or Mastercard and 2% for American Express).

Guaranteed Quotation

Once we have an event brief, we will forward you a quotation based on your individual requirements. This written quotation will clearly outline all costs and inclusions and will remain valid for 3 months. Once you accept the quotation, European Catering Pty Ltd guarantees that if you do not change the brief, the quoted prices will not change. Cost can vary slightly where you require staff for longer than the quotation allowed for.

Supply of Liquor

European Catering Pty Ltd is a holder of a Caterers Liquor License No.24008189. European Catering Pty Ltd and its staff are legally obliged to refuse to serve alcohol to anyone who appears to be intoxicated or to be under the age of 18.

Cancellation

If the unfortunate should happen and you need to cancel your function, the following guidelines apply:

1. If written notification of cancellation is received more than 30 days prior to the function date, European Catering Pty Ltd will refund your deposit in full.
2. If written notification of cancellation is received between 7-30 days prior to the function date, European Catering Pty Ltd will refund 50% of your deposit.
3. If written notification of cancellation is received less than 7 days prior to the function date, European Catering Pty Ltd will not refund your deposit.
4. If less than 72 hours notice is given (excluding Saturday, Sunday and Public Holidays), food and administration costs will apply.
5. If less than 48 hours notice is given (excluding Saturday, Sunday and Public Holidays), food, administration and staff costs will apply. Staff will be charged for 4 hours.

Insurance

European Catering Pty Ltd is particularly conscious of taking care with all the equipment used for your function. European Catering Pty Ltd cannot take responsibility in the unlikely event of damage or loss to equipment (broken glassware, crockery etc). The costs are the responsibility of the client European Catering Pty Ltd are holders of full public and product liability insurance ($20,000,000.00) and workers compensation for staff insurance.