Frequently Asked Questions
Q. What suburbs do you cater in?
A. We cater for all of Sydney and greater Sydney as well as North, Central and South Coasts. Our refrigerated catering trucks allow us to transport our fresh foods further distances. NB: For functions located outside of Sydney, staff travel allowances may apply. Please call us to obtain a customised quote based on the location of your function.
Q. For which venues are you allowed to cater?
A. We are on the preferred panel of caterers for many of Sydney's best venues. Please see our venues page for more information.
Q. Do you cater for children?
A. We have a children’s menu which includes options for canapés, entrées, main meals and desserts.
Q. What is the minimum number of people you cater for?
A. We do not have a minimum guest number however bookings are subject to availability and in some circumstances there may be an additional fee for lower guest numbers.
Q. Can we supply our own alcohol?
A. Yes, you are welcome to supply your beverages (NB: Some venues may charge a corkage fee). European Catering can provide ice bags and industry grade chilling containers as well as overnight storage and transport of beverages if required.
Q. Can we supply our own staff?
A. European Catering will provide all kitchen staff and professional service personnel for your function. All staff are fully insured and covered by workers compensation, as well as being RSA certified. Please refer to question below for advice on deliveries if you do not wish to hire European Catering staff.
Q. How many staff do I need?
A. Adequate staffing is a crucial factor in the success of your event. Your required number of service and kitchen staff will depend on your guest number, the volume and complexity of your menu selections as well as the logistics of your venue and timing of your function. Your quotation will include the required amount of service staff, chefs and chef assistants to ensure your event is as successful as possible.
Q. I don’t require a chef or service staff onsite are you able to deliver?
A. Yes, we have specially designed cold delivery menus for cocktail and buffets. Please refer to our menus page for a full list of options. NB: No warm items will be delivered; cold items only are suitable for deliveries due to food safety regulations.
Q. The venue I have selected does not have a kitchen. Are you still able to cater?
A. We will be able to supply all necessary equipment for your selected menu including portable ovens, gas rings etc. provided there is an appropriate area for us to set up.
Q. I am having a cocktail party at a venue which has a kitchen but no oven. Can you work with a microwave oven as well?
A. Our canapés require an oven for cooking and heating – a microwave oven isn’t adequate as attempting to reheat or cook canapés using this method reduces the quality and taste of the product. Alternatively, portable ovens, gas rings and other kitchen equipment can be hired from European Catering and set up in an appropriate room within the venue.
Q. Do you supply wedding cakes, celebration cakes, flowers, table decorations, etc.?
A. We have a list of recommended suppliers whom you are welcome to contact directly. You can locate this list on the administration section on our website.
Q. Can I change the menu or can you provide a specially designed menu?
A. Our Executive Chef would be happy to design a menu tailored to your function. We also cater for a range of special dietary requirements.
Q. How do I confirm my booking?
A. Once you are satisfied with the quote we have provided and have agreed to our terms and conditions, please complete and return the booking confirmation form along with your deposit. This can be located under the 'contact us' tab. Once processed you will receive an email allocating you an event coordinator who will advise you further.
Q. How do I pay for my event?
A. A 25% deposit is required on the initial booking, a further 50% for larger events is required 1-2 weeks prior, and the remainder is billed after the event. We accept Mastercard, Visa, American Express, cheque, cash or Eftpos, with no credit card surcharge.
Q. When do you require final menu selections, final guest numbers etc.?
A. Final menu selections and guest dietary requirements are required 1-2 weeks prior to event and final guest numbers required 4 days prior to event. Your booking can be processed well before this information is necessary, so don’t hesitate to book your event well in advance to ensure availability. Consult your allocated event coordinator for confirmation dates.
Q. Can I sample the food beforehand?
A. Food and wine tastings are available for larger scale functions. Please refer to your assigned event coordinator for further details.
Q. What happens if my event runs overtime or I require staff to stay longer?
A. Staff will be more than happy to stay longer if required. Your final invoice will be adjusted to reflect the exact hours staff have worked.
Q. What if I need to cancel my event?
A. If written notification is received more than 30 days prior to the event we will refund your deposit in full. Please refer to out terms and conditions for further details of our cancellation policy. Should you wish to postpone your function, availability of your new chosen date cannot be guarenteed.